23 docs tagged with "cancellation"

This guide covers two related but independent concepts:

When a registration stays unpaid beyond a configured number of days, Zooza can automatically cancel it. The cancellation is not instant — the system first sc...

Zooza lets you define how late a client can cancel a scheduled session. This is a global setting — it applies to all programmes in your account. You can use ...

Due to the pandemic situation, we have developed the ability to collect reasons for opting out of classes from clients. Why they are checking out of individu...

Use this when the client won’t start or it’s a duplicate. Steps: Bookings → Detail → Change status to Deleted. (You will still have a data in CRM under filst...

Zooza offers an easy way to customize the widgets you have deployed on your website. You can customize each widget to suit your needs - you can filter the pr...

When creating templates, Zooza provides dynamic tags to speed up communication with your clients. These tags pull specific information — such as programme na...

From First Login to Everyday Use

If, as a language school or a project offering individual sessions, you are first collecting interest and then creating dates and schedules, it is ideal to u...

This guide explains a practical workflow for individual (1:1) sessions in Zooza:

Instructor substitution is a functionality in which an unavailable instructor is replaced by another one. This feature is available as a setting that, when a...

In the Instructors section, instructors can manage their working time. If they define their working hours and possible absences, this data will then be taken...

When a child misses a session and the absence is properly recorded, the system generates a make-up credit on the booking. The parent can then use this credit...

The Network Application is a centralized reporting and management platform designed to help franchisors monitor and oversee their entire franchise network. I...

To control how the programme is displayed on your website and how communication with clients is managed, use this setting. It includes three parts:

At the moment Zooza provides all kinds of static data about programmes, bookings or instructors containing the entire company history. You can explore the fo...

- Programme (Programme) — the top-level entity (e.g., "Beginners Swimming"). It holds pricing, settings, and automation rules. - Timetable (Class/Class) — a ...

When a client paid online via Stripe and you need to return the money, you have two options: refund through Zooza (which handles Stripe automatically), or go...

When a client's registration needs to end on a specific future date — for example, they gave notice, their term ends, or you negotiated a final attended sess...

Within the application, you can determine the rates for work and then calculate the monthly remuneration for individual instructors. You set the rate for the...

Trial sessions are a great way to show what your programmes have to offer. You will allow clients to get a better understanding of the content and teaching s...

When a client or admin cancels attendance on a session, Zooza records every decision made during the process — whether the deadline was enforced, whether a r...

For adding additional Zooza users, you have a choice of different roles that are set according to how much data about your clients they can see and edit.