Bulk email send tracking
When you send an email to a large group of clients, Zooza processes it as a message job in the background. You can track progress, see delivery results, and cancel a send that is still in progress.
How bulk sending works
- You compose and configure the send as usual (see Sending Email/SMS).
- When you confirm, Zooza counts the exact recipient list and creates a job.
- Sends to 100 or more recipients require your approval before any emails are dispatched.
- Once approved, sending runs in the background in chunks.
- Progress updates automatically — no need to stay on the page.
Sends under 100 recipients are approved automatically and start immediately.
Approval gate
For large sends, Zooza shows you the exact recipient count before sending starts.
| Element | Description |
|---|---|
| Recipient count | Exact number of recipients in this send — locked at job creation, not re-queried. |
| Approve | Start sending. Zooza begins processing in the background. |
| Cancel | Abandon the send. No emails are dispatched. |
The recipient count shown at approval is the count that will actually be sent — it cannot change after the job is created.
Job statuses
| Status | What it means |
|---|---|
| Pending approval | Job created. Waiting for you to click Approve. No emails sent yet. |
| Queued | Approved, but another send for your account is already active. This send will start automatically when the active one finishes. |
| Sending | Actively processing and dispatching emails. |
| Completed | All recipients processed. Check Sent and Failed counts for the result. |
| Cancelled | Send was cancelled. Emails already dispatched before cancellation were delivered. |
| Failed | A job-level error stopped the send. Contact support if this happens. |
Progress view
While a send is running, the progress view shows:
| Field | Description |
|---|---|
| Sent | Recipients successfully handed off to the mail gateway. |
| Failed | Recipients that could not be processed (e.g. missing email address). |
| Skipped | Recipients excluded during processing (e.g. duplicate email within the same send). |
Queue — one active send at a time
Only one bulk send can be active per account at a time.
If you start a second send while the first is still running, the second send enters the queue. It starts automatically as soon as the first one completes — no action needed from you.
The progress view shows the queue position if your send is waiting:
"Your send is queued. Sending will start automatically when the current send finishes."
Cancelling a send
You can cancel a send that is Pending approval, Queued, or Sending.
- Open the progress view for the active send.
- Click Cancel.
Emails already dispatched before you cancelled were delivered and cannot be recalled. Unsent chunks are stopped immediately.
Send history
You can review past sends and their results from the Communication section.
Each entry shows the job status, recipient count, sent count, failed count, and the date the send was created.
Related
- Send Email Reference — full UI reference for the send flow.
- Sending Email/SMS Guide — step-by-step instructions.
- Email Communication FAQ — common questions.