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Locations and Venues FAQ

Can I remove a location from a class (programme/class)?​

Location is a required field on a class — you cannot leave it blank. You can only replace it with a different location.

If you want to remove or unset the location (e.g. the venue is not confirmed yet, or classes moved online), create a placeholder location and assign it:

  1. Go to Settings → General → Venues and create a new location with a placeholder name, for example:
    • TBD / To be announced
    • Online
    • Various venues
  2. Go to the class, open its settings, and change the location to the placeholder.

Note: When someone asks how to "remove a location from a programme", they typically mean a class or class (not a programme). Location is set on the class, not on the programme. Go to the class settings to change it.

How do I add a new location?​

Go to Settings → General → Venues and create a new entry. Provide the location name, address, and optionally a map pin. The location will become available when creating or editing classes.

I edited a location name but it still shows the old name on the booking form — why?​

Zooza uses browser caching to speed up page loading. After editing a location, do a hard refresh (Cmd+R on Mac, Ctrl+R on Windows). The update may also take a moment to appear on the public booking form, especially on pages with heavy content.

How do I delete a location / venue?​

Before deleting a location, make sure there are no active classes or sessions assigned to it. The correct process is:

  1. Delete or reassign all classes linked to that venue.
  2. Then delete the venue itself.

If you delete a venue while classes are still linked to it, those classes may show errors or unexpected behaviour.

Can I create a location without a physical address?​

Yes. For sessions like birthday parties at a client's home, you can create a location with a descriptive name (e.g., "Party at client's home") without a specific address. The map will not be shown to clients if no address is set.

Why does the venue show for some sessions in the calendar but not others?​

When you change the venue on a class, Zooza asks how the change should be applied:

  • Change for a class only (sessions will not change) — the class settings update, but existing sessions keep the old venue.
  • Change for all sessions — updates the venue on every session in the class.
  • Change only for upcoming sessions — updates sessions that have not yet taken place.

If you chose Change for a class only, your sessions retain the old (or no) venue. This is the most common cause of venue showing inconsistently across sessions.

To fix it: Go to the class settings, update the venue, and this time choose Change for all sessions or Change only for upcoming sessions.

Each location has an internal ID — where can I find it?​

Location IDs (Place IDs) are used internally for things like booking links and email templates. They are not prominently displayed in the interface. Contact support if you need to reference a specific Place ID for custom links or templates.