Zooza

Common issues when setting up or using WhatsApp integration in Zooza.

Your plan may not include WhatsApp, or it is not enabled on your account. Contact us to enable it.

Ask your Facebook organisation owner to grant you Business Admin rights for the correct Business Account.

Disconnect the number from all other platforms (including the WhatsApp Business mobile app) before connecting to the API.

Meta review can take time. Keep copy clear and compliant. You can switch language variants after approval.

That you are messaging from/to the connected number

1. Connection status in Zooza
2. Business verification
3. Template approval
4. That you are messaging from/to the connected number

See also: <a href="../setup/whatsapp-integration.md" rel="nofollow noopener noreferrer" target="_blank">WhatsApp Integration &amp; Usage (Beta)</a> | <a href="../faq/whatsapp-faq.md" rel="nofollow noopener noreferrer" target="_blank">WhatsApp FAQ</a>

WhatsApp troubleshooting

Find answers and get help from Intercom Support and Community Experts

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WhatsApp troubleshooting

WhatsApp troubleshooting

"Connect to WhatsApp" button missing

"Not an admin" or cannot select Business

Number already in use

Template approval delays

No messages arriving