Automatic notification of an upcoming event
This is the email that always arrives to the client the day before a lesson or event. If a client is enrolled in a group that has lessons every Tuesday, they will receive a reminder on Monday that there is a lesson/event tomorrow.
The reminder is helpful for several reasons:
Clients may forget what day it is in the rush of daily responsibilities.
It informs them of the time and place -- especially useful for replacement lessons that take place at a different time or location.
Reminders can go to an additional email, for example to remind the other parent about the child's event. This helps when parents have alternating care. The additional email can be added by the client in their profile, or you can do it at the registration level.
Most importantly -- a reminder allows the client to log out of the lesson with one click. If they are home sick, it is very easy to forget to log out via their profile.
An automatic reminder with an opt-out option ensures clients do not forget to opt out, creating a spot in the group for someone who wants to use a replacement lesson.
A sample reminder email:
You can easily edit the text in the administration. How to do it.
Turning off email notifications about an upcoming event
If you wish to disable sending these notifications for some courses, this can be done at the course level:
Find the course for which you want to turn off notifications and open it.
In the Online Registration section, click Change.
Scroll down and click on the blue toggle at the bottom right of the Communication section so that it disappears. Each course is pre-configured so that automatic notifications are sent.
Confirm the settings by clicking Save.
Setting up different notification emails for different courses
Do you need to send a different notification email to clients attending an adult course versus a children's course? Or a different text for online courses?
In Zooza, you can create multiple templates and associate either a standard notification email or a custom template with each course.
To create a new notification template:
Go to Communication --> Message templates.
Scroll down to Notifications.
Under Automatic event reminder, there is a standard template and the option Add new template.
Click on this option and name your template (e.g., "automatic term reminders -- for online courses").
Fill in the subject and body text for the notification.
Adding a new custom template to a course
Now that you have a new custom template, you can assign it to a specific course:
Click on the desired course.
Open the Online Registration section by clicking Change.
Scroll down and select your desired template at the bottom right of the Communication section.
Click Save.
