WhatsApp FAQ
Do parents need to install an app?
No. They receive WhatsApp messages and follow links to your website/Parent Portal.
Can we choose which events send on WhatsApp?
Core touchpoints are pre-wired and also send email. You can edit template content/language; triggers are fixed for consistency.
Can we keep using our mobile WhatsApp Business app on the same number?
No. An API-connected number cannot be used in the mobile app. Many brands use two numbers (automation vs. ad-hoc mobile).
How do we increase message limits?
Complete Business Verification in Facebook Business Manager to unlock higher tiers.